This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.
 

Alternate Title:
UX Research and Strategy Lead

Location/Schedule Notes: 

Bloomfield, CT hybrid schedule is preferred. Open to Remote, USA candidates working CST or EST hours for the right person

Overview:

The UX Research & Strategy Lead provides expert support for transformational change efforts across enterprise initiatives. This role partners with stakeholders and cross-functional teams to facilitate adoption, utilization, and proficiency of changes impacting colleagues, driving benefit realization and value creation. The UX Research & Strategy Lead focuses on the people side of change, supporting the creation and implementation of research strategies and plans that maximize stakeholder adoption and minimize resistance. The role is crucial to innovating and advancing successful technology changes with minimal disruption.

Key Responsibilities:

• Collaborate with stakeholders to understand research requests, identify problem/opportunity areas, and build relationships across business units.
• Coordinate and guide Colleague Technology Experience (CTX) sub-teams to ensure alignment with colleague experience plans and project timelines.
• Serve as a subject-matter expert and key partner in research design and analysis, utilizing traditional and modern methodologies.
• Create effective and comprehensive research plans for both one-time and ongoing project work; review past research for optimization opportunities.
• Support the design and creation of research artifacts such as user personas, journey maps, experience maps, and success metrics (KPIs).
• Drive large survey efforts, create dashboards, and provide quantitative insights for strategic and roadmap planning.
• Champion the voice of the colleague in stakeholder conversations.
• Collaborate with project leadership and end user experience owners to integrate learnings into overall program and measurement.
• Mentor research team members to establish and promote consistent, rigorous research practices and standards.
• Proactively investigate new processes, techniques, and emerging technologies for user research.
• Provide strategic ideas and suggestions for research team improvement to management.
• Effectively navigate competing priorities to deliver quality results on time.
• Drive product and delivery improvement at the systems level through effective communication and relational influence.

Qualifications:

• Proven experience in qualitative user-centered design methods, quantitative behavioral analysis, and statistical concepts.
• Experience creating journey maps, affinity maps, personas, and design heuristic analyses.
• Proficient in MS Office suite (Word, Excel, PowerPoint, Outlook), survey tools (UserZoom, User Testing, Verint, Qualtrics, etc.), and statistical software.
• Strong communication, presentation, documentation, and organizational skills.
• Ability to work independently, manage multiple projects simultaneously, and maintain attention to detail.
• Experience collaborating within design teams and cross-functionally (program management, product management, engineering).
• BA/BS in computer science, human-computer interaction, experimental psychology, or a related field (or equivalent experience).
• 6+ years’ experience in applied UX and product research, planning and conducting qualitative and quantitative research in complex environments (or a master’s degree and 3 years of professional work experience, or a PhD degree).

Hourly Pay Rate Range (dependent on location, experience, expectation)  

The pay range that Magnit reasonably expects to pay for this position is: $48.00/hour-$65.00/hour  

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)