This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise third-party vendor for contingent work.

As a Technical Writer on our team, you will be responsible for the research, authoring, publishing, and maintenance of processes, procedures, and user resources using various authoring tools and methodologies. You will work closely with various departments and related groups, business owners, and SMEs to document procedures and related content, including the translation of business needs into user instructions and training content.

In this role, you will make an impact on our pharmacy patients and the organization as a whole by:

• Writing, editing, and formatting task-level documentation for various audiences to include but not limited to procedures, job aids, learner resources, forms, etc.
• Collaborating with SMEs, business leaders, and product owners to document and develop end-user content in support of pharmacy operations
• Working with a variety of departments and related business owners/approvers to identify process, procedures, and related systems training needs in support of business initiatives and operations learning goals
• Participating in a dynamic authoring environment designed around quality, continuous improvement, and fast-paced delivery.
• Maintaining overall documentation and audit records including creation, revisions, reviews, and archival

Skills

• MadCap Flare, Knowledge-Centered Service, and/or Information Mapping experience required
• 2+ years’ technical writing experience
• 2+ years’ experience working knowledge within knowledge management and KMS authoring tools
• Excellent communications, interviewing, and teamwork skills, including willingness and ability to consult with subject matter experts from operational teams within the organization
• Advanced knowledge of writing and editing best practices and use of style guides
• Ability to prioritize and manage multiple projects in a fast-changing, evolving environment, while still managing the attention to detail
• Capacity to learn new technology and then apply and interpret the knowledge quickly for end users
• Ability to adhere to departmental quality practices, style guides, and company brand standards

Eductions

• .High School Diploma or GED required, Bachelor’s Degree preferred

Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $31.22 - $ 41.63/hr
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met