This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise third-party vendor for contingent work.

Position Notes: 

• Fully Remote
• Monday - Friday
• Normal business hours
• Bachelor degree preferred
• DOS commands

Position Summary:

• Contributes to the IT Support job family in a support capacity. 
• Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. 
• Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT. 
• Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. 
• Escalates to or consults with senior staff when solution is unclear. 
• Reports problems with procedures and makes suggestions for improvements. 
• Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. 
• Works under own initiative, prioritizes own work, and meets agreed timescales. 
• Work is subject to frequent review by more experienced professionals in IT Customer Support.

Requirements:

• Excellent Customer Service Skills. 
• Requires good analytical and communication skills, sound judgment, and the ability to work effectively with business client and IT staff. 
• Experience with Windows 10/11, Microsoft Office products, app installation methods, desktop connectivity, printers, mobile devices, networking, Remote Support. 
• Familiarity with ticket logging systems; the ability to update and note tickets in a timely and professional manner. 
• Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction. 
• Can complete tasks with minimal supervision.
• Associates Degree in Computer Science or a related discipline PREFERRED and up to one year of experience in IT or an equivalent combination of education and work experience.

Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $17.00-$20.50/hr
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)