This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise third-party vendor for contingent work.
Note: This position will be completely remote and candidates can be sourced from across the US, as long as they're able to support the CST schedule. Candidates must have a quiet and private working environment and a reliable, high-speed internet connection.
This position includes fiduciary duty or access to financial systems
Role Overview: 35840570 Client Account Support Analyst
Responsibility
- Delivers professional activities in the Client Services job family. Responsible for providing client support in the areas of service, maintenance and penetration.
- Respond to inquiries, solving problems, and ensuring client satisfaction with products and service.
- Coordinates with account manager to ensure needs are met and potential problems are averted.
- Keeps account manager informed of account status and opportunities for expanded business.
- May make on-site presentations to existing and prospective clients to educate and inform on products.
- Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas.
- Provides standard professional advice and creates initial reports/analyses for review.
- May provide guidance, coaching, and direction to more junior members of the team in Client Account Support.
Skills/Experience
- 2 year minimum of data entry experience
- Credentialing/Licensing/Contracting experience preferred, but not required
- Attention to detail
- Independent Worker
- Intermediate PC Skills
- Intermediate proficiency with Microsoft Office Products
- WPM included on resume is encouraged but not required
- Excellent written and verbal communication skills
- Excellent time management skills
Education
- HS Diploma or GED equivalent
Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $18.88-$25.18/hr
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)
