This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise third-party vendor for contingent work.

LOCATION:
ONSITE – Warrendale, PA

SCHEDULE:
WORK: Monday-Friday: 11:30am - 8:30pm EST
(3-4 weeks Training will be: 9:00am-5:30pm EST)

Role Overview: 35840167  Technical Support Analyst

Delivers professional activities in the IT Support job family with a focus on Technical Support.

Under direct supervision, assists in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems.

Assists in modifying existing software to fit specialized needs and configurations, and maintains program libraries and technical documentation.

Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas.

Provides standard professional advice and creates initial reports/analyses for review.

May provide guidance, coaching, and direction to more junior members of the team in Technical Support.

SKILLS:
1+ year's Technical Helpdesk support/ Trouble-shooting experience

3+ Years’ PC/LAN Technical experience

Hardware/ Software Support

MS Office Suite, Outlook, Network Connectivity

PC/ Mac wupport Experience

EDUCATION:
BS in IT preferred (or related field or equivalant experience)

Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $25.00-$34.00/hr
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)