This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise third-party vendor for contingent work.

Role Overview:  35684588  Technical Customer Support Associate Analyst

The Technical Customer Support Analyst role includes the support of business staff with various Desktop Support issues across the United States involving hardware, software, and network connectivity.

The Analyst is responsible for ensuring an outstanding level of customer service and possess advanced technical knowledge.

Will provide accurate, timely and creative solutions while adhering to standard Technology practices and techniques.

Must have the ability to efficiently support our customers both onsite and remotely.

Some flexibility in work schedule may be required as well.

Job duties will also include hardware deployments, collections, and Asset Management.

The Technical Customer Support Analyst must also provide guidance, assistance, coordination, and follow-up on client questions, and resolve complex problems or malfunctions of all systems, applications, hardware, and software in a timely manner. 

SKILLS:
Excellent Customer Service Skills

Requires good analytical and communication skills, sound judgment, and the ability to work effectively with business clients and IT staff.

Experience with Microsoft and Apple operating systems and products, application installation methods, desktop connectivity, printers, mobile devices, networking concepts and tools. 

Remote Support.  

Familiarity with ticket logging systems; the ability to update and note tickets in a timely and professional manner.

Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.
Can complete tasks with minimal supervision.

EDUCATION:
Associates degree in Computer Science or a related discipline, and/or equivalent work experience in the Information Technology field.

A+ certification or equivalent combination of education, training, and experience.

LOCATION:
Onsite: Austin, TX

Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $22.00-$26.00/hr
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

A+ certification or equivalent combination of education, training, and experience.