This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.

Delivers straightforward administrative and/or other basic business services in IT Support. Helps configure, install, maintain and upgrade computer systems hardware and software. Performs set tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices. Issues tend to be routine in nature. Good knowledge and understanding of Technical Support and business/operating processes and procedures. Works to clearly defined procedures under close supervision. 

 Job Description

The Depot Build/Shipping Tech is responsible for ensuring all hardware and peripherals requested for New Hires, PC Refresh, Transfers and Break\Fix scenarios are properly built and appropriately imaged based on ticket information. Technicians are also responsible for shipping equipment to the end user, all equipment requested must boxed and shipped in a timely manner to meet the due date or Service Level Target (SLT) created by Depot Leadership.

· Build/Ship Technician

· Monitor New & Used Equipment inventory in Depot Build Room.

· Request replenishment of equipment as needed.

· Processing tickets based on Due Date\SLT

· Unbox & stage devices (laptops, desktops) on build racks

· Review ticket notes for any special requirements

· Perform Hardware upgrades (memory & hard drive) - if requested

· Escalations of Build Issues and updates needed to Tech Support team

· Initiate and monitor the imaging process

· Troubleshoot & escalate build errors

· Must be able to work on multiple machines concurrently

· Packing all requested items appropriately to negate damage in shipping

· Quality assurance for every shipment

· Creating\printing shipping labels for each shipment using our vendor software portal

· Transferring shipments to loading dock for courier pickup

· Documenting work in Service Now Tickets

· Perform other duties assigned by Depot leadership

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is: $20 -22.50/hour

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

We are unable to provide visa sponsorship or STEM OPT training.

The operator of this Talent Community is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations. 

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.