This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.
 

100% work from home, working 8am-5pm CST

Operations Lead Analyst

The responsibilities of an Operations Lead Analyst include monitoring daily request execution, reporting, and issue triaging for one or more owned client(s) upon request. Identifying operational or productivity enhancements, barriers, and opportunities for configuration and workflows. The Sr. Operations Analyst will provide project and administrative support to leadership teams or Operations Advisors through escalation of issues, risks, and concerns as needed. Provides support to assigned projects by responding to inquiries or resolving complex issues using independent judgment, discretion, and general client knowledge. Routine communication of risk and status of owned clients and processes to leadership teams.

Functions:

• Execution of client’s requests and inquiries in aligned to SLAs and other contractual terms.
• Monitoring and triaging of client issues aligned to SLAs and other contractual terms.
• Routine communication directly with client
• Adherence to all organizational SOPs and Compliance standards; provide subject matter input as it relates to checklists and SOPs
• Assist with operation input related to new process development; identification, research and resolution of operational issues; provide training and mentoring for new team members, off-shore and contingent employee resources.
• Comply with ESI document and retention requirements.

Scope of Job:

• Provide exceptional service to clients.
• Cross-functional collaboration & communication with necessary internal partners
• Clear and timely communication of issues and status to leadership teams

Working Relationships

• Account Management – As needed - Requirements intake and resolution of issues
• Clients - As needed - Requirements intake and resolution of issues
• IT - As needed - Systems issues, setup, and testing
• Product Teams – As needed - Coordinate set-up, resolution of issues
• Quality Teams – As needed – Issue resolution and documentation
• Leadership Team – As needed – Initiative engagements and client health updates

non-negotiable skills: 

• Computer Skills:
  • Microsoft Excel/PowerPoint/Word
  • Outlook
• Excellent verbal and written communication and presentation skills highly desirable
• Strong analytical problem solving skill

Nice to have: 

• Preferred experience in PBM and benefit set-up knowledge.
• SQL experience 

Minimum Qualifications:

• Bachelor’s degree preferred with 0 – 3 years of relevant experience. 
• HS/GED required, but would look for someone with more relevant experience, 5+ years
• Preferred experience in PBM and benefit set-up knowledge.

Hourly Pay Rate Range (dependent on location, experience, expectation) 

The pay range that Magnit reasonably expects to pay for this position is: $27.00/hour-$33.00/hour 

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

We are unable to provide visa sponsorship or STEM OPT training.

Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations. 

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.