This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.
Technical Writer, Evernorth Pharmacies – Remote
As a Technical Writer on our team, you will be responsible for the research, authoring, publishing, and maintenance of processes, procedures, and user resources using various authoring tools and methodologies. You will work closely with various departments and related groups, business owners, and SMEs to document procedures and related content, including the translation of business needs into user instructions and training content.
In this role, you will make an impact on our pharmacy patients and the organization as a whole by:
● Writing, editing, and formatting task-level documentation for various audiences to include but not limited to procedures, job aids, learner resources, forms, etc.
● Collaborating with SMEs, business leaders, and product owners to document and develop end-user content in support of pharmacy operations
● Working with a variety of departments and related business owners/approvers to identify process, procedures, and related systems training needs in support of business initiatives and operations learning goals
● Participating in a dynamic authoring environment designed around quality, continuous improvement, and fast-paced delivery.
● Maintaining overall documentation and audit records including creation, revisions, reviews, and archival
What you will need to be successful in the role:
● MadCap Flare, Knowledge-Centered Service, and/or Information Mapping experience required
● High School Diploma or GED required, Bachelor’s Degree preferred
● 2+ years’ technical writing experience
● 2+ years’ experience working knowledge within knowledge management and KMS authoring tools
● Excellent communications, interviewing, and teamwork skills, including willingness and ability to consult with subject matter experts from operational teams within the organization
● Advanced knowledge of writing and editing best practices and use of style guides
● Ability to prioritize and manage multiple projects in a fast-changing, evolving environment, while still managing the attention to detail
● Capacity to learn new technology and then apply and interpret the knowledge quickly for end users
● Ability to adhere to departmental quality practices, style guides, and company brand standards
Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $35.00/hour-$41.00/hour
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)
Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
