This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.

Location/Schedule: 

100% onsite in Fairfield, OH. Monday-Friday, 40 hours. Core Hours 8am-5pm ET. Schedule could change to include a weekend day occasionally.

Responsibilities: 

Delivers professional activities in the IT Support job family with a focus on Technical Support in a PHARMACY environment. Under direct supervision, assists in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Assists in modifying existing software to fit specialized needs and configurations, and maintains program libraries and technical documentation. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. Provides standard professional advice and creates initial reports/analyses for review. May provide guidance, coaching, and direction to more junior members of the team in Technical Support.

Other Responsibilities:

• On-site support for all executive technology-related needs. Installation, configuration, and troubleshooting of desktops, laptops, telephony, and other related technology devices.
• Research, test and evaluate new technology products.
• Develop proactive ways to avoid potential problems and automate maintenance tasks
• Contribute to company-wide technology projects
• Maintain a high level of customer focus on all interactions
• Provide timely, creative, and alternative solutions to meet business needs
• Maintain detailed documentation on all issues handled
• Probe and uncover customers' underlying issues
• Provide rotational support coverage.
• Actively share knowledge and offer assistance to teammates.
• Implementing changes and updating or writing SOPs
• Help support the pharmacy automation machines that runs the Home Delivery production systems for the pharmacy.
• Ability to interact comfortably with senior leadership.• Aptitude and interest in learning new technologies

Required Skills and Experience:

• 3+ years of technical support experience on both hardware and software
• Networking
• CISCO switches
• Active Directory 
• Troubleshooting hardware for printers
• Extensive knowledge of Microsoft Operating systems, especially Windows 10, Apple computers and operating systems
• Troubleshooting mobile devices
• Customer service-oriented

Additional Skills:

• VPN
• Excellent written and verbal communication with a collaborative attitude
• Video Conferencing
• WebEx
• Avaya
• Audio Visual capabilities
• Tech support in a PHARMACY environment - a plus
• Technical documentation
• Following SOPs
• Telecommunications
   

Hourly Pay Rate Range (dependent on location, experience, expectation)  

The pay range that Magnit reasonably expects to pay for this position is: $21.00/hour-$28.00/hour  

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)