This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.

 

The Depot Build/Shipping Tech is responsible for ensuring all hardware and peripherals requested for New Hires, PC Refresh, Transfers and Break\Fix scenarios are properly built and appropriately imaged based on ticket information. Technicians are also responsible for shipping equipment to the end user, all equipment requested must boxed and shipped in a timely manner to meet the due date or Service Level Target (SLT) created by Depot Leadership.

• Build/Ship Technician
• Must be able to lift up to 50lbs
• Monitor New & Used Equipment inventory in Depot Build Room. 
• Request replenishment of equipment as needed.
• Processing tickets based on Due Date\SLT
• Unbox & stage devices (laptops, desktops) on build racks
• Review ticket notes for any special requirements
• Perform Hardware upgrades (memory & hard drive) - if requested
• Escalations of Build Issues and updates needed to Tech Support team
• Initiate and monitor the imaging process
• Troubleshoot & escalate build errors
• Must be able to work on multiple machines concurrently
• Packing all requested items appropriately to negate damage in shipping
• Quality assurance for every shipment
• Creating\printing shipping labels for each shipment using our vendor software portal
• Transferring shipments to loading dock for courier pickup
• Documenting work in Service Now Tickets
• Perform other duties assigned by Depot leadership
• high school diploma/ged required
• 2- 5+ years experience
• IT Build certification is a plus

Hourly Pay Rate Range (dependent on location, experience, expectation)  

The pay range that Magnit reasonably expects to pay for this position is: $20.00/hour-$25.00/hour  

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)