This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise 
third-party vendor for contingent work. 

ROLE OVERVIEW: 34323450  Intake Care Senior Representative

The Medicare Population Health Intake Navigator has responsibility to ensure customer satisfaction through operational delivery of the Case Management services through Intake or the Health Risk Assessment (HRA) team.  The team has the responsibility to ensure customer satisfaction and program compliance through supporting case management staff and programs. Acts as liaison and collaborates with all matrix partners within the organization - Quality, Medical, Product, Systems, and Training, Sales, and Population Health Operations staff.

Potential activities that support case management will vary, but may include:

Supporting inbound calls through case management telephone queues

Creating and assigning referrals and overall management work ques in the case management platform, fax boxes, and email boxes

Administrative tasks to manage customer correspondence.

Coordination of care tasks to support transitions of care.

Potential activities that may occur during telephonic customer interaction will vary, but may include:

Completing telephonic HRA

Assisting with the scheduling of medical appointments

Connecting customers to case management and community resources

Addressing gaps in care and encouraging an annual face to face visit with their provider.

Educating customers on plan benefits

Routing customer referrals to appropriate care management team based on identified needs.

Escalating customer concerns or issues appropriately

Workers will be dealing with protected information so all candidates must have a quiet and private working environment free from distraction.

SKILLS

2+ years’ experience in managed care or related work in Health Services with emphasis on population management preferred.

1+ years’ experience with processes that involve telephone contact and process management preferred

Possesses strong written and verbal communication skills with a focus on top- quality customer service and health care coordination.

Empathetic attitude with ability to offer emotional

Experience and knowledge of multiple aspects of the health care

Excellent listening skills

Helps customers identify problems or barriers and navigate health care

Passion for the proper care and well-being of customers

Proficient in computer application skills and navigation, including email (Outlook), spreadsheets (Excel), Word processing, and data input, including ability to utilize dual monitors.

Works well in a team approach with strong interpersonal skills

Ability to handle multiple tasks, set priorities and develop action Detail oriented.

Knowledge of regulatory requirements with emphasis on Medicare

LOCATION:
This is a fully remote role open to candidates across the US.

EST and CST Time Zone candidates preferred

Workers will be dealing with protected information. 
All candidates must have a quiet and private working environment free from distraction.

EDUCATION:

High school diploma

College degree preferred or equivalent managed care experience

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is: $17.00-$21.00/hr.

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)