This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise third-party vendor for contingent work. 

Position Notes:

• REMOTE POSITION - ET or CT time zone hours preferred. 
• Number of actual hours required undetermined at this time; possibly 20-40 hours depending. 
   

In this role you would be responsible for direct management of day-to-day operations of the PDP  Fulfillment Operations team. This requires strong leadership competencies to effectively manage the daily operations and activities needed in a fast paced, high performing culture. The Fulfillment Operations manager ensures the accurate and timely delivery of customer communications, including business requirements, testing, daily production activities, quality controls, reporting, issue resolution, and vendor management.  Success in this role requires strong organization skills, critical and analytic skills, and the ability to communicate and collaborate effectively with matrix partners.  The ideal candidate will demonstrate a passion and commitment to help establish and support department processes and protocols that support business goals and team needs. 

What you’ll do:

• Assist Operations Senior Manager in the oversight of fulfillment activities to ensure compliance with all CMS and business requirements.
• Communicate effectively, and provide updates to leadership and cross functional matrix partners
• Work collaboratively with business to define requirements, processes, resolutions, and deliverable timelines
• Understand Fulfillment job functions and operating environment to review processes and understand critical control points and operational risk management
• Analyze and interpret Fulfillment data and collateral documents to ensure accuracy
• Develop and maintain interactive relationships with matrix partners to support process change initiatives
• Participate in strategic planning to achieve business alignment with the team, leadership chain, and with customers
• Provide oversight of peak season project work for Fulfillment collaterals including business requirements, and testing

Requirements:

• 5+ years leadership experience (within Medicare preferred)
• Fulfillment, vendor management, operations experience preferred
• Demonstrated understanding of company products, services, overall business architecture
• Strong attention to detail, organization, and prioritization skills
• Ability to manage and collaborate with a remote workforce
• Strong communication skills, written and verbal
• Advanced problem-solving skills and the ability to work collaboratively with other areas to resolve complex issues with innovative solutions
• Ability to execute on quality management activities – test plan, scenarios, cases, status reporting, issue management – small to medium sized projects
• Ability to adapt to a dynamic working environment and make timely independent decisions
• Ability to work both independently and while contributing as part of a team
• Demonstrated ability to build partnerships and work collaboratively across organizations

HS Diploma or GED required; bachelor’s degree preferred

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is: $43.00-$53.00/hr

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)