This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise third-party vendor for contingent work.
Role Overview: 33749181 Operations Lead Analyst
Provides advanced professional input to complex Operations Management / Finance Operations assignments/projects.
Supports and provides direction to more junior professionals. Works autonomously, only requiring “expert” level technical support from others.
Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures.
Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Business Operations / Finance Operations.
May lead projects or project steps within a broader project or have accountability for ongoing activities or objectives.
May assist in business processing, service levels and reporting. Is responsible for preparing and reviewing key statements and document related to business operations / Finance Operations or key accounts.
May gather results and prepare reporting for distribution to clients. Ensure that production levels and targets are achieved and effective processing controls are in place.
Skills
The IMT Operations Lead Analyst is an organized, analytical thinker who is responsible for triaging and managing issue tickets within the Client Service Delivery organization, and quickly determining the next best step to take in order to resolve the issue. The IMT Analyst collaborates with many cross-functional teams to ensure the ticket moves expeditiously through the process to closure or cancellation.
Roles and Responsibilities:
Triage and manage Issue Management Tickets (IMTs) which are submitted by internal resources on behalf of themselves as well as clients and patients
Coordinate with multiple cross-functional organizations on next steps for tickets
Serve as an IMT Facilitator as required in order to assist the resolution of complex issues including organizing and leading facilitation meetings for escalated issues with cross-functional teams
Assist with building and maintaining operational procedures and documentation
Identify and participate in IMT-related process improvement projects as required
Periodically report out to IMT leadership regarding specific tickets or projects
Other duties as assigned
Key Qualifications:
Solid customer service, analysis, critical thinking, and problem solving experience required
Proven experience using Microsoft Word, Excel, Outlook, and PowerPoint
Flexibility to support peak seasons
Ability to deliver multi-mode communications to leadership and cross functional partners
Ability to quickly adapt to changing priorities
Experience with the Healthcare industry a plus
Experience with Service Now a plus
Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of the different situations and learning to be flexible in completing job assignments
Optimizes Work Processes – knowing the most effective and efficient processes to get things done through the defined standards and processes, with a focus on continuous improvement of those processes through critical and analytical thinking
Organizational Savvy – maneuvering comfortably through complex policy, process, and people-related organizational dynamics to gain an understanding of how to get things done within the organization and its culture
Collaborates – Building partnerships and working collaboratively with others to meet shared objectives through making productive contributions to the group and volunteering to assist when and where needed
Resourcefulness – securing and deploying resources effectively and efficiently; juggling various priorities and workplace demands
Required Skills:
Effective Written and Verbal Communications
Collaboration
Nimble Learning
Location & Schedule:
This is a fully remote role open to candidates across the US.
Mon-Fri 8-5 EST, CST+ Peak Times will vary
Education
Bachelor’s degree preferred
HS/GED degree and 3+ years of relevant work experience required
Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $27.00-$36.00/hr
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)
