This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.

 

***Must be able to work any shift between 7am to 8pm CST, Monday-Friday***

Accredo, a specialty pharmacy line of business within The Cigna Group, is hiring several Eligibility Lead Representatives. For this demanding customer centric role, you’ll ensure our patients receive prescription insurance coverage for their medication. You’ll handle continuous inbound and outbound calls, navigating multiple technical systems and platforms while gathering information from insurers, doctors, and patients to secure coverage. Your persistence and continuous follow-up will ensure our patients receive this vital medication in a timely manner.

What You’ll Do:

• Use your knowledge of the healthcare industry, Prescription Benefit Programs, pharmacy coverage, Reimbursement and Insurance processes to ensure patients get their specialty medication
• Manage constant inbound and outbound calls exemplifying the highest customer service standards to meet quality and production metrics
• Use your advanced technical skills to navigate through multiple systems, applications, platforms and screens simultaneously all while speaking on the phone
• Use your independent judgement in managing escalated patient or client complaints and discretion to escalate further if needed
• Able to work any shift between 7am to 8pm CST, Monday-Friday - Required

***REQUIREMENT: For those that reside in Missouri, this position requires that the applicant successfully complete registration with the Missouri State Board of Pharmacy as a pharmacy technician.  This process includes a criminal background check, fingerprinting, and a review of the last three years of state income tax filings. Additional information about these requirements can be found at https://pr.mo.gov/boards/pharmacy/375-0408.pdf.

• 1+ years of customer service experience – Required
• Pharmacy Technician experience or license, Highly preferred
• 2+ years of experience with Prescription Benefit Programs, Pharmacy Coverage, Prior Authorization, Eligibility or Insurance processes, Preferred
• 2+ years of experience in healthcare, medical terminology, CPT and ICD codes - Preferred
• Proficiency with Microsoft Office products (Word, Outlook, Excel) and technical savvy navigating multiple systems and platforms – Required

High school diploma or GED - Required

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is: $22/hour-$26/hour

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

We are unable to provide visa sponsorship or STEM OPT training.

The operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations. 

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.