This position is a temporary assignment. As a contractor, you’ll be employed by Magnit, not The Cigna Group or any subsidiaries of The Cigna Group.

 

Senior Content Designer, Pharmacy Benefit Services (PBS) 

We’re reimagining the product development life cycle and the role content design plays as an extension of content systems. As a Senior Content Designer, you’ll help shape the future of AI-enabled member experiences across Pharmacy Benefit Services (PBS) and pharmacy-focused digital products.  
 
This role combines content strategy, systems thinking, and emerging AI practices to create personalized, scalable solutions that help members understand and manage their pharmacy benefits. You’ll get hands-on experience building content systems, skills, and capabilities that bring content design into an AI-enabled future. 

About Evernorth Health Services 

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. 

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. 

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. 

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. 

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. 

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What you'll do 

Own content design for pharmacy experiences 

• Partner closely with product designers to shape pharmacy and benefits workflows from concept through delivery
• Own content strategy for digital pharmacy experiences and partner with engagement strategists to connect messaging across the member journey
• Simplify complex pharmacy and healthcare concepts into plain language, ensuring experiences meet accessibility, health literacy, and compliance requirements
• Partner with cross-functional teams from concept through launch, using customer insights and research to shape and improve experiences 

Contribute to scalable content systems and solutions 

• Apply content standards, design system guidance, and messaging frameworks to create consistent experiences across products and channels
• Contribute to content governance, reusable patterns, and content components that scale across pharmacy and healthcare experiences
• Partner with our team to define content structures, taxonomies, and metadata strategies that enable reuse, personalization, and scalability
• Help evolve content systems for AI-powered and conversational experiences while maintaining clarity, accuracy, compliance, and user trust 

Shape the future of AI-enabled experiences  

• Help define content patterns, conversational experiences, prompts, and guidance for AI-powered member experiences
• Use AI tools to accelerate content creation, research synthesis, and repeatable workflows while maintaining quality standards
• Evaluate and experiment with emerging AI capabilities, sharing learnings and recommendations with the broader design team
• Identify opportunities to streamline content creation through AI-enabled workflows across pharmacy experiences 

Our ideal candidate 

• 5 years of experience in content design or UX writing for mobile and web apps
• Has a well-documented portfolio that shows how they approach content strategy, solve complex problems, and improve digital experiences through content design
• Systems thinker who demonstrates curiosity and adaptability as content technologies and digital experiences evolve
• Experience with AI tools, like Copilot, Claude, Cursor, or similar platforms
• Someone who's excited about shaping AI-powered member experiences and applying content design principles to emerging technologies
• Strong stakeholder management and collaboration skills
• Comfortable working in ambiguity and balancing multiple initiatives
• Healthcare, pharmacy, PBM, or regulated industry experience preferred 

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is: $58/hour-$61/hour

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

We are unable to provide visa sponsorship or STEM OPT training.

 The operator of this Talent Community is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations. 

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.